Support

Help with iDeen, and how to reach us

Tell us your phone model and what happened. We read every message, especially reports of a mistake in the Quran text, which we treat as urgent.

Common questions

The Athan didn't play, or came late

Open iDeen and allow notifications. On Android, also allow "Alarms & reminders" for iDeen, and set its battery use to "Unrestricted" (Settings › Apps › iDeen › Battery). Some phones also need iDeen added to "Never sleeping apps". Check that Do Not Disturb or a Focus mode isn't silencing it. Alerts are set up to two weeks ahead (six days on iPhone), so open iDeen now and then to keep them coming.

Prayer times differ from my mosque

Go to Prayer › Method and choose the calculation method used in your country, and the Asr school (Shafi'i or Hanafi). Check your location is right at the top of the Prayer screen; tap it to update after travelling. Where your mosque's timetable differs, follow your mosque.

The Qibla compass looks wrong

Hold the phone flat, away from metal, magnets and laptops, and tap Calibrate, then move the phone in a figure of eight. In daytime, Sun mode lets you check the direction against the sun.

Ramadan or Eid is a day off

Dates are calculated, and moon sighting differs between communities. Open the Islamic calendar and use − or + to move the dates by a day to match your community.

No mosques show on the map

The first search in an area needs internet; results are then kept on your phone for a week. The free map servers are sometimes busy, so tap Try again after a minute. Mosque locations come from OpenStreetMap, where anyone can add a missing mosque.

How do I delete my data?

iDeen has no account and keeps nothing on our side. Everything is on your phone: uninstall the app, or clear its storage in your phone's settings, and it's gone. See the privacy policy for details.

Will there be an iPhone version?

Yes, in sha Allah. The Android version comes first.